M MageHQ

MageHQ Support

Magento, Hyvä and AI Commerce support for teams that need clear answers and reliable fixes

Get help with MageHQ products, Magento extensions, AI Commerce OS, AI modules, Hyvä compatibility, checkout issues, performance, security, upgrades and custom implementation work.

Submit Support Request Read Documentation
Product HelpInstallation, configuration, upgrades, licensing, subscriptions and customer account workflows.
Technical FixesMagento errors, logs, checkout states, API issues, cron, cache and integration troubleshooting.
Growth SupportPerformance, Hyvä frontend, AI module quality, security and long-term maintenance planning.
Support workflow

From issue report to diagnosis, fix plan and production validation

Support
Support Readiness
Logs · versions · access · reproduction steps · impact
Available
Product setup questionsGuided
Magento troubleshootingReviewed
Maintenance and growth supportOngoing
ReportShare context and impact.
DiagnoseReview logs and flows.
ResolveFix, validate and document.
Support areas

Get support for the Magento work that matters most

Choose the support path that matches your issue: product setup, AI Commerce, Hyvä, checkout, performance, security or custom Magento development.

PR

MageHQ Product Support

Installation, configuration, licensing, downloads, updates, compatibility and product usage questions.

Browse products
AI

AI Commerce Support

AI Commerce OS, AI Search, AI SEO, AI Content, Chatbot, provider keys, credits, quota and model setup.

View AI Commerce
HY

Hyvä Support

Hyvä Theme, Hyvä Checkout, compatibility modules, Tailwind templates, Alpine behavior and frontend performance.

View Hyvä
CO

Checkout & Payment Support

Checkout errors, payment status, invoices, renewals, subscription upgrades, failed payments and order state issues.

Optimize checkout
PF

Performance Support

Cache, Varnish, Redis, OpenSearch, database, indexers, cron, frontend assets and Core Web Vitals.

Improve speed
UP

Upgrade Support

Magento upgrades, module compatibility, deployment commands, patching, staging validation and release planning.

Plan upgrade
CD

Custom Development Support

Custom modules, API integrations, admin tools, checkout workflows, service contracts and store-specific features.

View development
SC

Security Support

Malware cleanup, suspicious files, admin access hardening, patch checks, API secrets and checkout security review.

View security
Before submitting

What to include in a support request

Good support starts with clear context. Include enough information so MageHQ can reproduce, diagnose and prioritize the issue quickly.

Store environmentMagento version, PHP version, theme, hosting stack, deployment mode and relevant MageHQ module versions.
Issue detailsSteps to reproduce, expected result, actual result, screenshots, affected URL and customer impact.
Technical evidenceRelevant logs, exception traces, order IDs, request IDs, cron status, cache status and recent changes.
1

Submit the request

Send the issue summary, environment information, impact, screenshots and relevant logs through the contact form.

Open contact form
2

Support triage

MageHQ reviews the issue type, severity, product scope, compatibility context and required access or clarification.

3

Diagnosis and fix plan

The team investigates logs, configuration, code paths, storefront behavior, admin flows and recent changes.

4

Validate and document

Fixes should be tested in staging or production-safe workflows, then documented for future reference.

Support scope

Clear support boundaries for Magento teams

Use these cards to explain what is usually included in product support, implementation support and custom work.

Included

Product support

Help with MageHQ module installation, configuration, product behavior, documentation, known issues and compatibility guidance.

  • Module setup guidance
  • Configuration questions
  • Bug report review
  • Documentation clarification
Available

Implementation support

Paid support for installation assistance, staging validation, Hyvä compatibility work, upgrades and production release help.

  • Staging installation
  • Theme compatibility adjustments
  • Deployment validation
  • Upgrade planning
Custom

Custom development

Custom features, integrations, data migration, third-party conflicts and store-specific workflows are handled as custom projects.

  • Custom business logic
  • Third-party integration
  • Complex conflict resolution
  • New feature development
Support options

Choose the right support level

These support options can be used as public positioning. Adjust names, response targets and inclusions to match your final policy.

Standard

Product Support

Best for customers who need help using MageHQ products and reading setup documentation.

Basic product help
  • Installation guidance
  • Configuration questions
  • Known issue review
  • Documentation support
Growth

Implementation Support

Best for stores that need hands-on help with staging setup, compatibility, testing and production rollout.

Guided implementation
  • Staging validation
  • Hyvä compatibility review
  • Checkout and account testing
  • Release checklist
  • Post-launch review
Managed

Maintenance Support

Best for merchants who need ongoing Magento support, upgrades, monitoring, security and performance improvement.

Ongoing support plan
  • Monthly support
  • Upgrade planning
  • Performance review
  • Security hardening
  • Growth roadmap
Self-service resources

Useful links before opening a support request

Start with documentation, API references, changelog, guides and product pages to answer common questions faster.

Docs

Documentation

Installation instructions, configuration notes, deployment commands and troubleshooting guidance.

Open documentation
API

API Documentation

REST endpoints, payload structure, AI Commerce execution, subscriptions, webhooks and integration notes.

Open API docs
Updates

Changelog

Release notes, product updates, fixes, compatibility changes and upgrade impact information.

View changelog
Guides

Magento AI Guides

AI provider setup, credits, quota, AI Search, AI Content, SEO, Chatbot and governance workflows.

Open guides
Services

Maintenance Services

Magento maintenance, upgrades, performance, security cleanup, custom development and AI integration.

View services
Contact

Support Request

Submit product questions, technical issues, implementation needs or custom Magento project requests.

Contact support
FAQ

Support questions

Use these answers as public support messaging and adjust details based on your final support policy.

How do I get support for a MageHQ product?

Submit a request through the contact page with your order details, module version, Magento version, issue summary and reproduction steps.

Can MageHQ install a module for me?

Yes. Installation assistance, staging validation and production release support can be handled as implementation support.

Does support include custom code changes?

Custom features, third-party conflicts and store-specific workflow changes are usually handled as paid custom development.

Can MageHQ help with Hyvä compatibility?

Yes. MageHQ can review templates, Tailwind classes, Alpine behavior, checkout UI and frontend performance for Hyvä stores.

Can MageHQ troubleshoot checkout issues?

Yes. Checkout support can include payment status review, order state issues, invoices, subscriptions, renewals and failed payments.

Can support help with Magento performance?

Yes. Performance work can include cache, Varnish, Redis, OpenSearch, database, cron, indexers, frontend assets and Core Web Vitals.

Need help with Magento, MageHQ products or AI Commerce?

Tell MageHQ about your Magento version, theme, module version, issue impact, logs, screenshots and recent changes. We will help you choose the right support path.

Submit Support Request Read Documentation